Champion Fantasy AU
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Refund & Cancellation Policy

At Champion Fantasy AU, we prioritize providing a seamless and enjoyable fantasy cricket experience for all users. While we aim to ensure smooth gameplay, we understand that certain circumstances may require a cancellation or refund. This policy outlines our approach to handling such requests.

  • 1. Cancelling Your Entry

    Before the Contest Starts: If you decide to withdraw from a contest before it begins, you may do so within the designated cancellation window (visible on the contest page). Upon cancellation, your virtual currency will be credited back to your Champion Fantasy AU account.

    After the Contest Starts: Once the contest is live, cancellations are no longer possible, and the virtual currency used for entry is non-refundable.

  • 2. Contests Cancelled by Champion Fantasy AU

    Low Participation: If a contest does not meet the required number of participants, it may be canceled. In such cases, the entry amount will be returned to users' accounts.

    Technical Disruptions: In the event of system errors, server downtime, or unforeseen disruptions that impact gameplay, affected contests may be canceled, and virtual currency refunded accordingly.

    Fair Play Enforcement: If a contest is found to have been manipulated or violated fair play rules, it may be canceled. Refunds will be determined based on the nature of the violation.

  • 3. Refund Guidelines

    Eligible Refund Scenarios: Refunds will only be processed in the following cases:

    • The contest was canceled due to platform-related issues.
    • You withdrew from the contest before it started.
    • There was an error in transaction processing.

    Refund Process: Approved refunds will be credited to your Champion Fantasy AU account balance, which can be used for future contests.

    Non-Refundable Scenarios: Refunds will not be issued under the following conditions:

    • Disqualification due to rule violations or misconduct.
    • Unsatisfactory player performance in fantasy contests.
    • Requests submitted after the contest has started or concluded.

  • 4. Withdrawing Virtual Currency

    Withdrawal Requests: Users can withdraw their virtual currency balance for in-game use or redeemable benefits, provided it meets the platform’s criteria.

    Processing Time: Requests for virtual currency withdrawals are typically processed within 3-5 business days.

    Transaction Fees: Any applicable processing charges will be displayed at the time of withdrawal.

  • 5. Requesting a Refund or Assistance

    How to Reach Us: If you need to cancel an entry or request a refund, please contact our support team at . Provide your account details, contest name, and reason for the request.

    Review Timeline: Our team will assess your request and respond within 24-48 hours.

  • 6. Policy Modifications

    Champion Fantasy AU reserves the right to update this Refund & Cancellation Policy as needed. Any modifications will be posted here, and we encourage users to review the policy periodically.

  • 7. Need More Help?

    For additional information or clarification regarding refunds and cancellations, feel free to reach out to us at . We’re happy to assist you!